Standard Installation Terms and Conditions

Standard Installation

Our terms and conditions cover what is included free in your standard install and what happens if we need to quote for extra works. 

Sometimes issues arise on the day that mean we can’t complete your install on the first visit, but if we know about these in advance, we can often resolve them beforehand.

So for the best experience, if you think there’s any reason why we might not be able to complete your install on the day, please let us know.

What’s included:

McNally EV’s standard installation package covers the majority of homes in the UK and includes the following:

  • Fitting of a charge point on a brick or plaster wall, or to another suitable permanent structure.
  • Up to 15 metres (50 feet) of cable, run and neatly clipped to the wall between the electricity supply meter / distribution board and the charge point.
  • Routing of the cable through a drilled hole in a wall up to 500mm (20 inches) thick, if this is needed.
  • The fitting and testing of electrical connections and protections required for the charge point.
  • An additional three way consumer unit, if required.
  • Installation of a Type C MCB and a Type A RCD in an RCBO enclosure, if required.
  • Up to 3 metres (10 feet) of plastic conduit to conceal interior wiring.
  • An earth rod in soft ground, if required.

Some conditions and limitations that you need to know:

  • The charge point must be located in your designated off-street parking area and be fixed at a height where it can’t be hit by a vehicle.
  • We can’t fix the cable higher than 1.8 metres (6 feet) above the ground. If fixing higher than this is unavoidable then the installation may need to be paused – in that case we will quote for any extra work needed.
  • We can’t, as part of the standard package, trench the cable underground or suspend it above ground – if something like this is required please talk to us so that we can give you a quote in advance. If we find out on the day that we have to cross a garden or a pathway we may need to pause the job and quote for the extra work needed to trench the cable.
  • When you are using your charger the EV charging lead must remain on your property and must not create a trip hazard for you or anyone else.
  • We can’t run cable under floorboards or through ducting / ceiling voids / wall voids without a draw cord (to pull the cable through), or if the floorboards have not been lifted. We can’t take responsibility for reinstating flooring or other building materials after the cable has been laid.
  • Our engineers are not able to work in crawl spaces, on roofs or in lofts if it is deemed unsafe by them.
  • Our engineers are not able to work in extreme weather (i.e. flooding or intense rain). If it is not safe to carry on, our expert will do as much as they can and we will return at a later date.
  • If you have purchased a freestanding mount for the charge point to be fitted on please be aware that there may be an additional cost for installing this.

What happens if we find that your existing wiring isn’t up to scratch:

  • McNally EV follows BS7671 2008/2015 Amendment 3 Standard Regulations and NICEIC guidelines on Electric Vehicle installations.
  • If we can’t install in line with these rules then your installation will be paused and we will quote for the work needed to meet the required standards.
  • If the existing electrical arrangements at the property are not in line with these rules or there is something else that makes it unsafe for us to install then we will quote for the work needed to meet the required standards.

What happens if your electrical supply is inadequate:

We can only complete the job if the electrical capacity (i.e. main fuse) can support the additional electrical demands of the charge point. If the capacity is not sufficient, we might be able to de-rate the charge point or we may have to pause the job until your main fuse is upgraded by your electricity supplier. 

Timing:

We allocate two hours for standard installations. If we can’t complete on the day because of supply related problems or unexpected extra works then we will reschedule an installation date once the additional works are complete or our quotation for the work has been accepted. 

Additional works:

  • If required, your installation project manager or McNally EV engineer will detail required works and provide a no obligation quotation for these services. Quotations are valid for a period of 90 days once issued.
  • If the additional works are minor (less than 2 hours additional works) and can be completed on the day, you will be eligible for a £50 discount if you decide to pay and proceed on the day.
  • If it is determined that an installation cannot be completed on the day, McNally EV will quote for additional works, and a new installation date will be given once payment has been made. Please allow up to 10 working days for a new installation date.
  • If your McNally EV engineer suspects that the installation will not comply with the OZEV grant requirements (see OZEV terms and conditions below), your installation will be paused. Should you disagree with that assessment, you will be given an opportunity to contest this by providing McNally EV with information to state your case to the government, which we can then pass on to the DVLA/OZEV for pre-approval. Should McNally EV receive approval to proceed, a new installation date will be given, please allow up to 10 working days for a new installation date.
  • The owner/customer or a responsible adult of the age of 18 years or over needs to be present on site for the entire duration of the install.

3 year warranty:

McNally EV home charge point installations are covered by a comprehensive 36 month warranty. Any hardware failure should be promptly reported to us via email.

Please quote the serial number, the date of installation and a brief description of the fault. The McNally EV technical team will carry out an assessment and will contact you to get further details and if necessary arrange a service visit. 

The warranty will be void if the charge point is opened, modified, tampered with or repair is attempted by anyone other than a McNally EV appointed electrician. 

A 24 month extended warranty can be purchased in the checkout, all of the same terms & conditions apply.

Limitation of liability:

In no event will McNally EV accept any liability for any loss, costs or consequential damage due to the use and/or misuse of our hardware or software products except where this is caused by our negligence. 

In no event will McNally EV accept any liability for any loss, costs or consequential damage due to the aborted installation of a home charge point where it is not safe or practical to install. 

This includes, but isn’t limited to, issues related to land ownership or power which can’t be assessed prior to install. In these circumstances we will provide a full refund of all money paid to us (McNally EV) in respect of the planned installation, unless you (the customer) withheld any key information from us. Our liability for any other losses won’t exceed the amount we charge you for your install, except for our liability for personal injury or death caused by our negligence and anything else where our liability can’t be limited by law. 

You (the customer) are liable for any costs incurred due to the supply of false, inaccurate or incomplete information to us (McNally EV) in relation to the OZEV and EST home charge grants or any other of the services we offer.

Home Charge Grant for Electric Car Charging:

The Office for Zero Emission Vehicles (OZEV) provides a grant (EVHS grant) for EV drivers to have a charge point installed at their home. 

The EVHS grant ends on 31st March 2022 and we will not be able to claim the grant on your behalf if your install is not completed by this date.

The grant can’t be claimed for any new orders as we have no more install slots available before the cut-off date.

If you place a new order with us, we will not be able to apply the EVHS grant to your order and your installation won’t take place until after 31st March 2022.

Existing orders with the OZEV EVHS grant already applied.

For existing orders that have the OZEV EVHS grant already applied, McNally EV will process and manage the application in order to claim the grant for you.

In order for McNally EV to claim the grant for you, you will need to complete the below steps ahead of their respective deadlines so that we may progress your installation. If you don’t provide completed documentation to McNally EV before the deadlines below you will not be eligible to claim the grant.

Key deadlines:

  • Friday 4th of February – your install must be paid in full by midday (12pm) on this date. Fully funded orders must have progressed to the documents stage by this time.
  • Thursday 10th of February – your OZEV documentation must be submitted to us by midday (12pm) on this date.
  • Monday 14th of February – your Pre-installation form must be completed by midday (12pm) on this date.

This does not guarantee your installation will take place before 31st March 2022 but means that you will be given priority and we will endeavour to complete your install before such date. If we can’t complete your installation before 31st March 2022, we will notify you as soon as possible. You will be entitled to either a full refund, or to pay an additional £350 (to cover the amount from the grant) and continue with your installation.

The grant is subject to a number of terms and conditions, a summary of which is provided here.

Summary of OZEV terms and conditions:

  • Residents must provide evidence of being the registered keeper or lessee, or be named as the primary user of an eligible EV or plug-in vehicle in order to be able to claim the grant.
  • Only one claim per vehicle can be made, even if you own more than one home. However, a single customer can claim one charging point per vehicle, for up to two vehicles.
  • A list of qualifying electric vehicles is maintained at: https://www.gov.uk/gov…
  • The grant is only applicable for residential addresses with designated private off-street parking.
  • If you are not the property owner and freeholder of the building, signed written permission and a proof of address from the appropriate owner or management company must be obtained prior to installation of the charge point.
  • Any area where the installation of a charge point may affect another property owner, written permission and a proof of address from the appropriate owners must be obtained prior to installation of the charge point.
  • If you are the property owner and freeholder of a listed building, McNally EV requires listed consent from the local planning authority before an installation can take place.
  • Full details of the grant terms and conditions are available here: https://www.gov.uk/government/…

Customers who require additional information, or have any queries on the grant process should contact OZEV directly on:

chargepoint.grants@ozev.gov.uk