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Standard Installation T&C’s

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STANDARD INSTALLATION

These terms and conditions cover what is included in a standard install and what happens if we need to quote for extra works. 

Sometimes issues arise on the day that mean we can’t complete your install on the first visit, but if we know about these issues in advance, we can often resolve them beforehand.

So for the best experience, if you think there’s any reason why we might not be able to complete your install on the day, please let us know.

What’s Included:

CONDITIONS AND LIMITATIONS THAT YOU NEED TO KNOW:

McNally EV’s standard installation package covers the majority of homes in the UK and includes the following:

  • Fitting of a charge point on a brick or plaster wall, or to another suitable permanent structure.
  • Up to 10 metres (32 feet) of cable, run and neatly clipped to the wall between the electricity supply meter / distribution board and the charge point.
  • Routing of the cable through a drilled hole in a wall up to 500mm (20 inches) thick, if this is needed.
  • The fitting and testing of electrical connections and protections required for the charge point.
  • An additional three way consumer unit, if required.
  • Installation of a Type C MCB and a Type A RCD in an RCBO enclosure, if required.
  • Up to 3 metres (10 feet) of plastic conduit to conceal interior wiring.
  • An earth rod in soft ground, if required.
  • The charge point must be located in your designated off-street parking area and be fixed at a height where it can’t be hit by a vehicle and you also must own the land that you are wanting to install an EV charger on.
  • We can’t fix the cable higher than 1.8 metres (6 feet) above the ground. If fixing higher than this is unavoidable then the installation may need to be paused – in that case we will quote for any extra work needed.
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  • We can’t, as part of the standard package, trench the cable underground or suspend it above ground – if something like this is required please talk to us so that we can give you a quote in advance. If we find out on the day that we have to cross a garden or a pathway we may need to pause the job and quote for the extra work needed to trench the cable.
  • When you are using your charger the EV charging lead must remain on your property and must not create a trip hazard for you or anyone else.
  • We can’t run cable under floorboards or through ducting / ceiling voids / wall voids without a draw cord (to pull the cable through), or if the floorboards have not been lifted. We can’t take responsibility for reinstating flooring or other building materials after the cable has been laid.
  • Our engineers are not able to work in crawl spaces, on roofs or in lofts if it is deemed unsafe by them.
  • Our engineers are not able to work in extreme weather (i.e. flooding or intense rain). If it is not safe to carry on, our expert will do as much as they can and we will return at a later date.
  • If you have purchased a freestanding mount for the charge point to be fitted on please be aware that there may be an additional cost for installing this.

WHAT HAPPENS IF WE FIND THAT YOUR EXISTING WIRING ISN’T UP TO SCRATCH:

  • McNally EV follows BS7671 2008/2015 Amendment 3 Standard Regulations and NICEIC guidelines on Electric Vehicle installations.
  • If we can’t install in line with these rules then your installation will be paused and we will quote for the work needed to meet the required standards.
  • If the existing electrical arrangements at the property are not in line with these rules or there is something else that makes it unsafe for us to install then we will quote for the work needed to meet the required standards.

WHAT HAPPENS IF YOUR ELECTRICAL SUPPLY IS INADEQUATE:

We can only complete the job if the electrical capacity (i.e. main fuse) can support the additional electrical demands of the charge point. If the capacity is not sufficient, we might be able to de-rate the charge point or we may have to pause the job until your main fuse is upgraded by your electricity supplier. 

Timing:

We allocate two hours for standard installations. If we can’t complete on the day because of supply related problems or unexpected extra works then we will reschedule an installation date once the additional works are complete or our quotation for the work has been accepted. 

Additional Works

  • If required, your installation project manager or McNally EV engineer will detail required works and provide a no obligation quotation for these services. Quotations are valid for a period of 90 days once issued.
  • If it is determined that an installation cannot be completed on the day, McNally EV will quote for additional works, and a new installation date will be given once payment has been made. Please allow up to 10 working days for a new installation date.
  • If your McNally EV engineer suspects that the installation will not comply with the OZEV grant requirements (see OZEV terms and conditions below), your installation will be paused. Should you disagree with that assessment, you will be given an opportunity to contest this by providing McNally EV with information to state your case to the government, which we can then pass on to the DVLA/OZEV for pre-approval. Should McNally EV receive approval to proceed, a new installation date will be given, please allow up to 10 working days for a new installation date.
  • The owner/customer or a responsible adult of the age of 18 years or over needs to be present on site for the entire duration of the install.

LIMITATION OF LIABILITY:

  • If required, your installation project manager or McNally EV engineer will detail required works and provide a no obligation quotation for these services. Quotations are valid for a period of 90 days once issued.
  • If the additional works are minor (less than 2 hours additional works) and can be completed on the day, you will be eligible for a £50 discount if you decide to pay and proceed on the day.
  • If it is determined that an installation cannot be completed on the day, McNally EV will quote for additional works, and a new installation date will be given once payment has been made. Please allow up to 10 working days for a new installation date.
  • If your McNally EV engineer suspects that the installation will not comply with the OZEV grant requirements (see OZEV terms and conditions below), your installation will be paused. Should you disagree with that assessment, you will be given an opportunity to contest this by providing McNally EV with information to state your case to the government, which we can then pass on to the DVLA/OZEV for pre-approval. Should McNally EV receive approval to proceed, a new installation date will be given, please allow up to 10 working days for a new installation date.
  • The owner/customer or a responsible adult of the age of 18 years or over needs to be present on site for the entire duration of the install.

Manufacturer Warranty (EV Charger)

All McNally EV installed home charge points are covered by a comprehensive 36-month manufacturer warranty. This warranty covers any hardware failure of the EV charger itself. If you experience any issues, please promptly report them to us via email or phone, quoting the serial number, the date of installation, and a brief description of the fault. The McNally EV technical team will assess the situation and contact you for further details.

Please note that the manufacturer warranty will be void if the charge point is opened, modified, tampered with, or if any repair is attempted by anyone other than a McNally EV appointed electrician.

Workmanship Warranty (McNally EV)

McNally EV offers a 12-month workmanship warranty on all installations. This warranty covers any faults or issues directly related to the installation process itself, such as wiring errors or incorrect connections. If you experience any problems that you believe are due to the installation, please contact us immediately. Our team will investigate the issue and, if necessary, arrange for a technician to visit your property and rectify the problem at no additional cost.

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