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These terms and conditions cover what is included in a standard install and what happens if we need to quote for extra works.
Sometimes issues arise on the day that mean we can’t complete your install on the first visit, but if we know about these issues in advance, we can often resolve them beforehand.
So for the best experience, if you think there’s any reason why we might not be able to complete your install on the day, please let us know.
McNally EV’s standard installation package covers the majority of homes in the UK and includes the following:
We can only complete the job if the electrical capacity (i.e. main fuse) can support the additional electrical demands of the charge point. If the capacity is not sufficient, we might be able to de-rate the charge point or we may have to pause the job until your main fuse is upgraded by your electricity supplier.
We allocate two hours for standard installations. If we can’t complete on the day because of supply related problems or unexpected extra works then we will reschedule an installation date once the additional works are complete or our quotation for the work has been accepted.
3 Year Warranty
McNally EV home charge point installations are covered by a comprehensive 36 month warranty. Any hardware failure should be promptly reported to us via email.
Please quote the serial number, the date of installation and a brief description of the fault. The McNally EV technical team will carry out an assessment and will contact you to get further details and if necessary arrange a service visit.
The warranty will be void if the charge point is opened, modified, tampered with or repair is attempted by anyone other than a McNally EV appointed electrician.
A 24 month extended warranty can be purchased in the checkout, all of the same terms & conditions apply.