Introduction
When we bought our first electric vehicle, the excitement was unmatched. The thought of driving a car that was quieter, greener, and cheaper to run made us feel like we were stepping into the future. But alongside the excitement, a big question loomed: how would we charge it at home?
At first, we considered using public chargers, but it quickly became clear that relying on them daily wasn’t practical. That’s when we started exploring EV charger installation at home. After researching various providers, we found McNally EV, a company with more than a decade of experience and over 20,000 successful installations across the UK. Their reputation reassured us, but we still wondered what the actual process would be like.
This blog shares our full EV charger installation customer experience UK, so you can see exactly what it’s like to work with McNally EV as a homeowner.
A Customer Walks Through Their End-to-End Experience
The thought of installing an EV charger initially felt intimidating. Would our home need major electrical upgrades? How much would it cost? And would it really be as straightforward as the websites promised?
What we discovered was that, with the help of professional installers, the process was easier and more seamless than we ever imagined. Here’s how it unfolded, step by step.
Step 1: The Initial Consultation
We started our journey by filling in a simple enquiry form on McNally EV’s website. Within a day, we received a call from one of their friendly team members. They asked about our EV model, our daily driving habits, and where we wanted the charger installed.
They also talked us through the different charger options available, from standard 7kW chargers to smart chargers that integrate with solar panels and home energy management systems.
What stood out during this stage was the patience and clarity of the advice. As first-time EV owners, we had plenty of questions, and the advisor explained everything without any jargon. They even mentioned available grants and rebates, making sure we understood the cost-saving opportunities.
This first interaction was a huge confidence boost; it felt like the beginning of a smooth step-by-step EV charger install journey.
Step 2: Site Survey & Quotation
The next stage was the site survey. A McNally EV technician visited our home to assess where the charger could be placed. They looked at our driveway, the location of the fuse board, and the most practical route for the cabling.
The technician explained all the options clearly. We could mount the charger on an outside wall near the driveway, or place it slightly further away if we preferred. They highlighted the safest and most cost-effective choice, while also considering aesthetics something we hadn’t thought about before.
A few days later, we received a detailed quotation. There were no hidden fees, and the breakdown was easy to understand. We knew exactly what we were paying for, from the charger unit itself to the installation work. Compared to some of the confusing quotes we’d seen from other providers, this transparency reassured us we were in safe hands with McNally’s professional installers.
Step 3: Installation Day
Installation day arrived, and to our relief, it was far less disruptive than we expected. The McNally team turned up right on time, introduced themselves, and explained how the day would run.
They started by turning off the electricity at the mains, then carefully installed the charger and ran the necessary cabling. We were impressed by how neat their work was, no messy wires or unnecessary drilling. They even tidied up after themselves, leaving the area looking better than when they arrived.
The entire installation took just a few hours. By lunchtime, our charger was mounted, connected, and ready to go.
This was the moment we realised our decision had paid off ,we had joined the growing number of homeowners with a convenient, reliable, and safe home charging solution. Truly a happy customer EV charger install story.
Step 4: First Charge & Demonstration
Once the physical installation was complete, the team walked us through how to use the charger. They showed us how to plug in the EV correctly, explained charging times, and introduced us to the mobile app features.
For us, that first charge was a milestone. Watching the green light on the charger and seeing our EV battery percentage climb gave us a real sense of achievement. It felt like the start of a new chapter , our home was now ready for the electric future.
The Customer Experience in Their Own Words
Reflecting on the journey, what stood out most was how stress-free the process was. Before contacting McNally EV, we worried that installing an EV charger would involve endless technical hurdles. Instead, we were guided every step of the way, and the process unfolded exactly as promised.
Our EV setup with McNally explained turned out to be simple, professional, and completely tailored to our needs. For any homeowner considering the switch to electric, this kind of support makes all the difference.
Why Choose McNally EV?
After experiencing the process ourselves, it’s clear why McNally EV has built such a strong reputation across the UK. Here are a few reasons they stood out:
- Trusted expertise: With more than 20,000 installations completed, their knowledge is unmatched.
- Professional installers: Friendly, qualified, and efficient at every stage.
- Transparent pricing: Clear quotations with no hidden costs.
- Customer-first approach: Every question answered, every step explained.
- Future-ready solutions: Options for smart chargers and integration with renewable energy.
For us, it wasn’t just about getting a charger on the wall it was about gaining the confidence that our system was installed correctly, safely, and for the long term.
EV Charger - Testimonial
Conclusion: Ready to Start Your EV Journey?
Our customer story shows that EV charger installation doesn’t have to be complicated. With the right team, the process is smooth, quick, and hassle-free. From the initial consultation to the very first charge, McNally EV delivered a seamless service that left us feeling supported every step of the way.
If you’re ready to begin your own step-by-step EV charger install journey, trust the experts who have already helped thousands of homeowners make the switch.
📞 Contact McNally EV today to schedule your EV charger installation and enjoy the convenience of charging at home.